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Starke, W. (1985a, February 01). Experiences with self-services automation in saving banks. ANA - ESOMAR. Retrieved May 13, 2024, from
https://ana.esomar.org/documents/experiences-with-self-services-automation-in-saving-banks
Todd, P. P. (1985a, February 01). Automation and the quality of services. ANA - ESOMAR. Retrieved May 13, 2024, from
https://ana.esomar.org/documents/automation-and-the-quality-of-services
Hussenet, J. (1985a, February 01). The emergence of home banking (French). ANA - ESOMAR. Retrieved May 13, 2024, from
https://ana.esomar.org/documents/the-emergence-of-home-banking-french-
Horlait, P. (1985a, February 01). Changes in corporate market requirements (French). ANA - ESOMAR. Retrieved May 13, 2024, from
https://ana.esomar.org/documents/changes-in-corporate-market-requirements-french-
Winton and Ellis (1985a, February 01). Social change and the quality of service. ANA - ESOMAR. Retrieved May 13, 2024, from
https://ana.esomar.org/documents/social-change-and-the-quality-of-service
Hyttfors, G. (1985a, February 01). The savings banks card in Sweden . ANA - ESOMAR. Retrieved May 13, 2024, from
https://ana.esomar.org/documents/the-savings-banks-card-in-sweden-
Hollmann, U. (1984a, June 15). Young people and credit institutes in West Germany. ANA - ESOMAR. Retrieved May 13, 2024, from
https://ana.esomar.org/documents/young-people-and-credit-institutes-in-west-germany
Vloemans, J. (1984a, June 15). Multinational telephone surveys from the link central telephone bank in Lucerne, Switzerland. ANA - ESOMAR. Retrieved May 13, 2024, from
Pugnet and Coutin (1982a, June 15). Life style applications to bank customers. ANA - ESOMAR. Retrieved May 13, 2024, from
https://ana.esomar.org/documents/life-style-applications-to-bank-customers